These Terms and Conditions (“Terms”) apply to all CAN/AM Hockey programs, including tournaments, camps, and training events (collectively, the “Events”), as well as use of the CAN/AM Hockey website (the “Site”). By registering for an Event or using the Site, you agree to be bound by these Terms.

1. USE OF SITE

The Site and all content are provided for personal, non-commercial use only. Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are subject to intellectual property rights, including without in any way limiting the generality of the foregoing, copyrights and trademarks, held by or licensed to CAN/AM HOCKEY GROUP, and are protected by Canadian, U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of CAN/AM HOCKEY GROUP and is also protected by Canadian, U.S. and international copyright laws.

CAN/AM HOCKEY GROUP and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of CAN/AM HOCKEY GROUP ’s or any third party's intellectual property rights.

The CAN/AM HOCKEY GROUP names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of CAN/AM HOCKEY GROUP and are used in Canada and the US under exclusive license. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply CAN/AM HOCKEY GROUP’s endorsement, sponsorship or recommendation of the third party, information, product or service. CAN/AM HOCKEY GROUP is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

SITE SECURITY
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing"; (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. CAN/AM HOCKEY GROUP will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from CAN/AM HOCKEY GROUP on this Site and other than generally available third party web browsers (e.g., Chrome, Microsoft Edge, Safari)

CAN/AM Hockey reserves the right to modify these Terms at any time without prior notice. Continued use of the Site or participation in Events constitutes acceptance of any updated Terms.

2. REGISTRATION AND PAYMENT

We accept Visa, MasterCard, Discover, American Express, personal checks and money orders. Personal checks will not be accepted within 30 days of your event.

All prices are quoted and payable in local currency. CAN/AM HOCKEY GROUP reserves the right to correct, at any time, any pricing errors.

Applications/Registrations are not complete until accepted by CAN/AM Hockey. Deposits and payment requirements vary by Event type. For tournaments, a non-refundable team deposit is required at the time of application. For individual tournament packages, a per-player deposit is required at registration. Camp payment requirements, including deposit amounts and deadlines, are provided during registration.

Final balances for tournaments are due thirty (30) days prior to the Event. Camp balances must be paid by the Event’s stated deadline. Any outstanding balances may be automatically charged to the credit card on file.

The individual completing the registration is responsible for all charges associated with the reservation, including any additional participants.

3. CANCELLATIONS, REFUNDS, AND CREDITS

All deposits are non-refundable.

Tournaments

All players, guests, and coaches must subscribe to the CAN/AM package. If a team cancels its participation, no individual or team refunds will be issued. If CAN/AM Hockey cancels an Event, all fees paid will be issued as a credit toward a future Event. Credits are issued at one hundred percent (100%) of the amount paid and are valid for eighteen (18) months from the scheduled conclusion of the Event.

Camps

All camp payments are non-refundable. There are no exceptions.

Reservation Insurance

Reservation insurance may be offered for certain Events. Insurance must be purchased at the time of registration or within the specified timeframe. Insurance fees are non-refundable and non-transferable.

For insured reservations, cancellations may be eligible for a refund in accordance with the terms of the insurance policy. Eligibility, timing requirements, and any applicable penalties are defined by the specific insurance coverage selected.

Processing and Fees

All refunds, credits, or payment reversals may be subject to applicable service fees, including but not limited to credit card processing fees. Refunds and credits are typically processed within thirty (30) business days following the conclusion of the Event.

Time to refund after processing a request for cancellation is a maximum of 7 days. If you have any issues with our refund policy or if your cancellation request is getting delayed, please mail us at [email protected]

Determining appropriate divisional placement

CAN/AM reserves the sole right to determine viable division placement. When formulating divisions, CAN/AM attempts to provide the best possible competitive “fit” given the pool of teams from which it can select.  Fit will be determined by reviewing a team's average age, relative playing level, and past tournament history. Teams that are perceived by tournament coordinators to not “fit” (deemed too weak or too strong relative to the other participants) in a particular group or division will be refunded their entry fees and deposit.  Often times, CAN/AM can foresee potential problems with accommodating certain teams up to 21 days in advance of the tournament.  In these instances, we will contact the team and elaborate on the options available, in other cases, an apparently viable division could become difficult to field due to cancellations.  This is a rare occurrence but it does happen from time to time.  CAN/AM’s goal is to accommodate all applicants on a first come first serve basis as long as a viable division exists in terms of age and competitive level.

Merchandise

Some services on CANAMHockey.com may be governed by their individual refund policies. In all such cases the individual refund policy shall be applicable in addition to this policy unless and otherwise it is contrary to this, in which case the individual service refund policy shall supersede this policy.

Once an order is completed, no refunds can be made. In the event of customer cancellation, all monies are non-refundable.  There are no exceptions.

4. SCHEDULING AND EVENT FORMAT

Our Tournaments run Thursday/Friday through Sunday or Saturday through Monday. We cannot guarantee that any team or organization will not have to play on Friday morning. Lake Placid events begin Thursday afternoon. We cannot guarantee that any team or organization will not have to play in Lake Placid on Thursday afternoon. For tournaments beginning on Saturday teams must expect to play Saturday morning. Due to potential ice restrictions that may arise well after teams have registered to participate and the increasing number of schedule requests, we may be unable to accommodate all schedule requests.

Due to facility constraints, changes, or any other extenuating circumstance, CAN/AM Hockey reserves the right to modify schedules, formats, or divisions as necessary at any time before or during the Event. CAN/AM Hockey cannot guarantee specific scheduling requests.

5. CONDUCT AND PARTICIPATION

All participants, teams, coaches, and guests are expected to follow Event rules and conduct themselves appropriately. CAN/AM Hockey reserves the right to remove any participant or team for behavior deemed inappropriate, unsafe, or disruptive. No refunds will be issued in such cases.

CAN/AM Hockey reserves the right to refuse or modify any team name or jersey name that is considered offensive, inappropriate, or inconsistent with Event standards.

6. MEDIA USE

CAN/AM Hockey reserves the right to use photographs and video recordings taken during Events for promotional, instructional, and marketing purposes without compensation.

7. FORCE MAJEURE

CAN/AM Hockey shall not be held liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, weather conditions, government actions, labor disputes, facility issues, or interruptions in utilities. In such cases, CAN/AM Hockey reserves the right to determine appropriate remedies, including the issuance of credits.

8. CHARGEBACKS AND DISPUTES

Any customer considering a charge dispute must first attempt to resolve the matter directly with CAN/AM Hockey in good faith. Requests must be submitted in writing.

Failure to do so may result in account suspension, cancellation of registrations, and the assessment of additional fees related to the dispute.

9. DISCLAIMER AND LIMITATION OF LIABILITY

This site is provided by CAN/AM HOCKEY GROUP on an "as is" and "as available" basis. CAN/AM HOCKEY GROUP makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, CAN/AM HOCKEY GROUP disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the generality of the foregoing, CAN/AM HOCKEY GROUP disclaims any and all warranties, express or implied, for any merchandise displayed on this site. You acknowledge, by your use of the CAN/AM hockey group website, that your use of the site is at your sole risk. This disclaimer constitutes an essential part of this agreement.

To the fullest extent permitted by law, CAN/AM Hockey shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, income, or travel expenses, arising from participation in Events or use of the Site.

You agree to defend, indemnify and hold CAN/AM HOCKEY GROUP harmless from and against any and all loss, actions, claims, damages, costs and expenses, including legal fees and disbursements on a full indemnity basis, arising from or related to your use of the Site. This provision shall survive the termination of this Agreement and remain in full force and effect.

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall can/am hockey group  or any of its employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the can/am hockey group website, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of can/am hockey group  has been advised of or should have known of the possibility of such damages.

In consideration of the Participant and his/her parent being permitted to register the participant and participate in the CAN/AM HOCKEY GROUP, we do hereby forever release and discharge CAN/AM, its Directors, Agents, Employees and any person or corporation connected herewith from all manner of action, injury, damages, costs, claims or demands which we shall or may hereafter have, suffer or receive by reason of such participant in the program at the event. The release shall be binding on our heirs, assigns, executors, and administrators. It is further agreed that the CAN/AM HOCKEY GROUP does not and shall not be considered to guarantee or warrant such equipment as may be used in the conducting of said event.

10. PRIVACY

CAN/AM Hockey collects personal information necessary to process registrations and improve services. This may include contact information, payment details, and website usage data. Information is not sold to third parties. Additional details are outlined in the CAN/AM Hockey Privacy Policy.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from CAN/AM Hockey. This includes SMS messages for conversations (external), conversations (between employees). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.canamhockey.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP.
• For assistance, text HELP or visit our website at www.canamhockey.com.

• Visit https://www.canamhockey.com/privacy-policy for privacy policy and https://www.canamhockey.com/terms-and-conditions for Terms of Service.

Email Terms of Service

By providing your contact information and opting in, you agree to receive communications from CAN/AM Hockey. Messages include confirmations, updates, newsletters, and promotional offers. You can opt out at any time by clicking the “unsubscribe” link in any email from iContact.

11. GOVERNING LAW

12. CONTACT INFORMATION

CAN/AM Hockey Group
PO Box 160
Williams Bay, WI 53191 USA
Phone: (262) 249-1210
Email: [email protected]

13. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and CAN/AM Hockey and supersede all prior agreements or understandings.